Privacy policy

At Kings and Queens Medics, accessible from https://kings-and-queens.co.ke and https://patient.kings-and-queens.co.ke, protecting the privacy of our patients and visitors is a top priority. This Privacy Policy outlines the types of information we collect, how we use and protect it, and your rights under applicable Kenyan laws, including the Data Protection Act, 2019, the Health Act, 2017, and the Digital Health Act, 2023.

If you have additional questions or require more information about this Privacy Policy, please contact us at contact@kings-and-queens.co.ke.

1. Information We Collect

We collect the following categories of information:

・Personal Identification Information: Your name, national ID number, date of birth, email address, phone number, and physical address.

・Health Information: Medical history, symptoms, diagnoses, treatment plans, prescriptions, and laboratory results, collected with your explicit consent.

・Billing and Payment Information: Billing details, insurance information, and payment methods.

・Technical Information: IP addresses, browser type, device information, and usage data from our website or telemedicine platform.

・Log Files: Data such as access times, referring/exit pages, and click counts to analyze trends and improve our services.

2. How We Use Your Information

We use the information we collect for the following purposes:

・Medical Services: Facilitate consultations, diagnoses, and treatment plans.

・Customer Support: Address your inquiries and provide timely assistance.

・Payment Processing: Manage billing, insurance claims, and payments.

・Website and Service Improvement: Analyze user behavior to enhance our platform's performance.

・Legal Compliance: Fulfill our obligations under Kenyan law, including reporting and data retention requirements.

3. Legal Basis for Processing

Kings and Queens Medics processes your personal data based on the following legal grounds:

・Consent: You have provided explicit consent for us to collect and use your information.

・Contractual Obligations: To deliver telemedicine services as per our agreement with you.

・Legitimate Interests: For service improvements, fraud prevention, and security purposes.

・Legal Requirements: To comply with applicable laws and regulations.

4. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example, medical records are retained in compliance with healthcare regulations.

5. Your Data Protection Rights

Under the Data Protection Act, 2019, you have the following rights:

・Access: Request a copy of the personal data we hold about you.

・Rectification: Request correction of inaccurate or incomplete data.

・Deletion: Request the deletion of your data, subject to legal or regulatory obligations.

・Restriction: Request a restriction on processing your personal data under certain conditions.

・Portability: Request the transfer of your data to another service provider or directly to you.

・Objection: Object to the processing of your data in specific contexts, such as marketing.

・Withdraw Consent: Withdraw your consent at any time where processing is based on consent.

To exercise these rights, please contact us at contact@kings-and-queens.co.ke. Verification of identity may be required to process your request.

6. Data Security

We employ robust security measures to protect your information, including:

・Encryption of sensitive data during storage and transmission.

・Secure servers with access controls.

・Regular audits of our data handling processes.

Your data is stored on GDPR-compliant servers, ensuring the highest standards of data protection.

7. Cookies and Third-Party Services

Kings and Queens Medics uses cookies to enhance your experience on our website. Cookies help us:

・Recognize repeat visitors.

・Analyze website usage and improve functionality.

You can manage cookie preferences through your browser settings.

We may also engage third-party services for analytics, advertising, or payment processing. These services comply with their own privacy policies, and we recommend reviewing them as needed.

8. Telemedicine-Specific Disclosures

As a telemedicine provider, we may share your medical data with:

・Specialists or Labs: To ensure continuity of care or conduct further diagnostic tests.

・Authorized Third Parties: With your explicit consent or as required by law.

9. Children's Privacy

Kings and Queens Medics does not knowingly collect personal information from individuals under 18 without parental or guardian consent. If you believe your child has provided us with personal data, contact us immediately at contact@kings-and-queens.co.ke, and we will take appropriate action to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the "Effective Date" will be updated accordingly. Continued use of our services after updates constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

Kings and Queens Medics
Gatundu Rd Nairobi, Kenya [Map]
Email: contact@kings-and-queens.co.ke
Phone: +254 710810172

Ver. 20250130