Refund policy
Kings & Queens Limited Return and Refund Policy
Welcome to the Kings & Queens Limited return and refund policy. Our greatest desire is to provide you with a seamless shopping experience and ensure your satisfaction with every purchase. We understand that issues may occasionally arise, and we are here to resolve them with care and fairness. Your trust and peace of mind are what we value most.
Return and Cancellation Policy
1. Customer Satisfaction First
At Kings & Queens Limited, every customer is part of our family. We take great pride in ensuring the highest quality of our products and services. If something does not meet your expectations, please rest assured that we will handle your concerns with promptness and understanding. Your happiness is our priority.
2. Conditions for A Refund
We will gladly issue a full refund or a credit note under the following circumstances:
a) Payment already made and the product is unavailable: If you have already completed your payment and the product is unavailable, we will provide a refund.
b) In the event of receiving defective products: If the product you receive has any manufacturing defects or damage, we’ll provide a replacement or full refund.
c) Loss or damage during shipping: Should your order be lost or damaged during delivery, we take full responsibility for making things right.
d) Receipt of expired products: In the unlikely event that you receive an expired product, we will address the issue immediately.
3. Return Conditions
To make a return, we kindly ask you to meet the following conditions:
a)Unused and in original packaging: Returns must be made with the product in its original, unused state.
b)Proof of purchase: A receipt or purchase invoice, either sent via email or included in your package, is required.
c)Acceptable reasons for return:
- Defective product
- Damage during shipping
- Expired product
Non-Returnable Items
Unfortunately, we cannot accept returns in the following situations:
- Change of mind or incorrect product selection.
- Opened or used products.
- Products damaged by the customer after delivery.
4. Return Process
If you wish to return a product, please follow these simple steps:
a) Inspect upon delivery: Check your product as soon as you receive it. If there is an issue, contact us without delay.
b)Submit a return request within 24 hours: Please inform us of your intention to return within this timeframe.
c)Ensure return conditions are met: The product must remain unopened and in its original packaging to qualify for a refund.
d)Health and hygiene exceptions: Certain products cannot be returned due to health and hygiene concerns, such as items damaged after delivery or opened products (except for damaged or defective items).
5. Cancellation Process
If you need to cancel your order, here’s what to do:
a)Submit your cancellation within two hours of placing the order: This helps us ensure your request is processed swiftly.
b)Contact us via
Email: contact@kingsandqueens.co.ke
We are always here to listen and assist you. Don’t hesitate to reach out if you need help.
Refund Process
Requesting a refund is straightforward. Here’s how:
a)Refund Request Method Share the details of your issue and the reason for your refund request with our support team via phone or email.
b)Refund Processing Timeline Once approved, refunds are processed within one business day.
c)Refund Method We will refund the amount through the same payment method you used for the original transaction.
d)Refund Request Deadline Please submit your refund request within 48 hours of making the initial payment.
Contact Information
-Your satisfaction is our top priority. If you have any questions, concerns, or need assistance with returns or refunds, we are here for you:
Kings and Queens Medics
Gatundu Rd Nairobi, Kenya [Map]
Email: contact@kings-and-queens.co.ke
Phone: +254 710810172
Our Commitment
At Kings & Queens Limited, we’re not just about selling products — we’re about building trust and relationships. We promise to provide a supportive and reliable service, ensuring you feel valued and cared for. Through our return and refund process, we strive to make your shopping experience more enjoyable and worry-free. Thank you for choosing us as your trusted partner.
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